Article 1 – Definitions

In these terms, the following definitions apply:

• Withdrawal Period: The period during which the consumer can exercise their right of withdrawal.
• Consumer: A natural person who is not acting in the course of their professional or commercial activity and who enters into a distance contract with the entrepreneur.
• Day: Calendar day.
• Long-Term Contract: A distance contract relating to a series of products and/or services, where the obligation to deliver and/or receive is spread over time.
• Durable Data Medium: Any means enabling the consumer or the entrepreneur to store information addressed to them specifically, in such a way that they can consult the information later and reproduce it unchanged.
• Right of Withdrawal: The possibility for the consumer to cancel the distance contract within the withdrawal period.
• Entrepreneur: The natural or legal person who offers products and/or services at a distance to consumers.
• Distance Contract: A contract concluded exclusively by means of one or more techniques of distance communication, within a system organized by the entrepreneur for the distance sale of products and/or services.
• Distance Communication Technique: A means allowing the contract to be concluded without the consumer and the entrepreneur being present simultaneously in the same place.
• General Terms: These General Terms of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Shop Name: Lunexil

Phone: +447453103699

Email: contact@lunexil.com 

Opening hours: Monday to Friday: 8:00 AM to 5:00 PM (GMT)

We do our best to respond to your email within 1 to 2 business days.

Article 3 – Applicability

These general terms apply to all offers from the entrepreneur as well as to all distance contracts and orders between the entrepreneur and the consumer.

Before concluding the distance contract, the text of these general terms is made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the general terms can be consulted with the entrepreneur and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, and contrary to the previous paragraph, the text of these general terms can be made available to the consumer electronically in a manner that allows them to store the terms easily on a durable data medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms can be consulted electronically and that they will be sent to the consumer free of charge upon request, electronically or otherwise.

If specific conditions for products or services apply in addition to these general terms, the second and third paragraphs also apply, and the consumer may refer to the most favorable provision in case of conflict between the general terms.

If one or more provisions of these general terms are, at any time, void or annulled, the contract and these terms will remain in effect for the remainder, and the concerned provision will be quickly replaced by a provision that closely resembles the original intention.

Situations not covered by these general terms should be assessed "according to the spirit" of these general terms.

Ambiguities regarding the interpretation or content of one or more provisions of our terms should be explained "according to the spirit" of these general terms.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to make an informed evaluation of the offer. If the entrepreneur uses images, they are a faithful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to damages or cancellation of the contract.

The images of the products are a faithful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains clear information on the rights and obligations related to the acceptance of the offer. This includes:

• The price, excluding customs duties and VAT on import. These additional costs will be borne by and at the risk of the customer. The postal and/or courier service will use a specific regime for postal and courier services. This regime applies when goods are imported into the EU destination country, as is the case here. The postal and/or courier service will collect VAT (possibly with the customs duties charged) from the recipient of the goods.
• Any shipping costs;
• The manner in which the contract will be concluded and the necessary actions;
• The existence or absence of the right of withdrawal;
• The payment, delivery, and execution methods of the contract;
• The period during which the offer can be accepted, or the period during which the entrepreneur guarantees the price;
• The amount of the charge for distance communication if the costs of the distance communication technique are calculated on a different basis than the regular base rate for the means of communication used;
• Whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer;
• How the consumer can verify and correct the information provided in the context of the contract before concluding it;
• The other languages in which, in addition to Dutch, the contract can be concluded;
• The codes of conduct to which the entrepreneur adheres and how the consumer can consult these codes electronically;
• The minimum duration of the distance contract in the case of a long-term contract.

Optional: Available sizes, colors, types of materials.

Article 5 – The Contract

The contract is concluded, subject to what is stipulated in paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the stipulated conditions.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the reception of this acceptance is not confirmed by the entrepreneur, the consumer can cancel the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may inquire, within legal limits, about the consumer's ability to fulfill their payment obligations as well as any facts and factors important for responsibly concluding the distance contract. If the entrepreneur has good reasons not to conclude the contract due to this inquiry, they are entitled to refuse or condition an order or request in a motivated manner.

The entrepreneur will provide the consumer with the following information, in writing or in a manner that allows the consumer to store it easily on a durable data medium:

• The address of the entrepreneur’s establishment where the consumer can send their complaints;
• The conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
• Information about existing guarantees and after-sales service;
• The information mentioned in Article 4, paragraph 3, unless the entrepreneur has already provided it to the consumer before the execution of the contract;
• The requirements for terminating the contract if it has a duration of more than one year or is indefinite.

In the case of a long-term contract, the provisions of the previous paragraph apply only to the first delivery.

Each contract is concluded subject to the condition precedent of the sufficient availability of the concerned products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to terminate the contract without giving reasons within 30 days. This reflection period begins the day after the consumer or a designated representative receives the

When purchasing products, the consumer has the option to terminate the contract without giving reasons within 30 days. This reflection period begins the day after the consumer or a designated representative receives the product.

During the reflection period, the consumer must handle the product and its packaging with care. The product should only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep it. If the consumer exercises their right of withdrawal, they must return the product to the entrepreneur, including any accessories, instructions, and packaging, within 30 days of notifying the entrepreneur of their decision to withdraw from the contract. The consumer must bear the costs of returning the product unless the entrepreneur agrees to cover these costs.

If the consumer withdraws from the contract, the entrepreneur will reimburse all payments received from the consumer, including standard delivery costs, within 30 days of receiving the returned product or proof of return. The reimbursement will be made using the same payment method used by the consumer unless otherwise agreed. The entrepreneur may withhold the reimbursement until they have received the product or proof of return, whichever comes first.

The consumer is liable for any diminished value of the product resulting from handling the product beyond what is necessary to establish its nature, characteristics, and functioning.

Article 7 – Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts:

• For the supply of goods made to the consumer’s specifications or clearly personalized;
• For the supply of goods which are liable to deteriorate or expire rapidly;
• For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• For the supply of goods which, after delivery, are according to their nature inseparably mixed with other items;
• For the supply of digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they lose their right of withdrawal.

Article 8 – The Price

The price stated in the offer includes VAT and all other costs, such as shipping costs, unless otherwise stated.

The price is valid for the duration specified in the offer. The entrepreneur may change prices after this period, but only for future transactions.

Article 9 – Compliance and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, and the reasonable requirements of usability and/or durability. If the product does not meet these standards, the consumer is entitled to a replacement or repair free of charge.

Article 10 – Complaints Procedure

The entrepreneur has a complaints procedure in place and will handle complaints in accordance with this procedure. Complaints about the performance of the contract must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Complaints can be sent to the address provided in Article 2 of these terms. The entrepreneur will respond to complaints within 30 days of receipt.

Article 11 – Dispute Resolution

In the event of disputes, the entrepreneur and the consumer will seek to resolve the dispute amicably. If this is not possible, the dispute may be submitted to a competent court.

Article 12 – Applicable Law

The contract is governed by the laws of the country in which the entrepreneur is established.

Contact:

Contact Page: Get in touch

Email: contact@lunexil.com 

Phone: +447453103699

Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

We strive to respond to all emails and inquiries within 1–2 days.