Refund policy

Your satisfaction is our top priority at our store. We aim to provide a seamless and pleasant shopping experience. If you are not completely satisfied with your purchase for any reason, we offer an easy return or exchange process to resolve the issue.

Order Cancellation and Modifications

If you wish to cancel or modify your order, please contact us promptly by email at contact@lunexil.com with your order number. Changes can be made within 2 hours of placing your order.

After this 2-hour period, your order will be processed and no further changes can be accepted.

If you cancel within this timeframe, a full refund will be issued within 7 business days.

Returns and Exchanges

  • 30-Day Return Period: You may return or exchange items within 30 days from the date you receive your order.
  • Returns are accepted for both defective and non-defective products.
  • Exchanges are accepted.
  • No restocking fees apply.
  • Items must be new, unused, unopened, and in their original packaging.

To start a return, please email us at contact@lunexil.com for further instructions.

Hygiene & Intimate Products Return Policy

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged once they have been delivered.

This policy applies to, but is not limited to:

  • Beauty and cosmetic products
  • Skincare and personal care products
  • Bras and lingerie
  • Underwear and intimate apparel
  • Bikinis and swimwear
  • Swim trunks and bathing suits
  • Other hygiene-sensitive items

To ensure the highest standards of hygiene and customer safety, these products are non-returnable and non-refundable unless they are received in a damaged, defective, or incorrect condition.

We kindly ask customers to carefully review product descriptions, sizing information, and specifications before completing their purchase.

If you receive an item that is damaged, faulty, or not the product you ordered, please contact our customer support team within 14 days of delivery, and we will be happy to assist you.

Thank you for your understanding and cooperation in helping us maintain the highest hygiene standards for all our customers.

Refund Policy

  • Processing Time: Refunds are usually processed within 7 business days after we receive and inspect the returned items.
  • Refund Method: Refunds will be made to the original payment method. If you wish to use a different payment method, please contact us at contact@lunexil.com to arrange this.
  • The currency applicable to this policy is USD.

If you have not received your refund within the expected timeframe, please contact us at contact@lunexil.com.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once we review the claim, we will determine the most appropriate solution.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

If a replacement is unavailable, cannot be provided within a reasonable time, or another remedy is required under applicable consumer protection laws: We may offer a partial or full refund, depending on the circumstances.

Refusal of Offered Resolution: Where a replacement product or partial refund has been offered and the customer chooses not to accept the proposed resolution, we reserve the right to require the return of the item before processing a full refund. Any full refund will be subject to receipt and inspection of the returned item and compliance with applicable consumer protection laws.

We are committed to resolving all claims fairly and providing an appropriate solution based on the nature of the issue and the evidence provided.

Lost or Undelivered Packages

If a package is lost or cannot be delivered, we will investigate the case with the shipping carrier.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

Second occurrence (if the replacement shipment is also lost or cannot be delivered): We will issue a full refund of the purchase price.

We are committed to working with the shipping carrier to ensure a fair and satisfactory resolution.

Return Method and Fees

Returns must be sent by mail.

Customers are responsible for generating and providing their own return shipping label.

Return Fees: Return shipping costs must be covered by the customer.

Verification of Shipping Address

Please ensure the shipping address you provide is accurate. If you notice any errors, contact us immediately at contact@lunexil.com to request corrections.

Note: We are not responsible for errors in the shipping address provided by the customer or for packages that cannot be delivered due to incorrect or inaccessible addresses. If a package is returned to us, you may choose either a refund or reshipment.

Contact : 

Email: contact@lunexil.com 

Phone: +447453103699

Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed