Refund policy

Your satisfaction is our top priority at our store. We aim to provide a seamless and pleasant shopping experience. If you are not completely satisfied with your purchase for any reason, we offer an easy return or exchange process to resolve the issue.

Order Cancellation and Modifications

If you wish to cancel or modify your order, please contact us promptly by email at contact@lunexil.com with your order number. Changes can be made within 2 hours of placing your order.

After this 2-hour period, your order will be processed and no further changes can be accepted.

If you cancel within this timeframe, a full refund will be issued within 7 business days.

Returns and Exchanges

  • 30-Day Return Period: You may return or exchange items within 30 days from the date you receive your order.
  • Returns are accepted for both defective and non-defective products.
  • Exchanges are accepted.
  • No restocking fees apply.
  • Items must be new, unused, unopened, and in their original packaging.

To start a return, please email us at contact@lunexil.com for further instructions.

Refund Policy

  • Processing Time: Refunds are usually processed within 7 business days after we receive and inspect the returned items.
  • Refund Method: Refunds will be made to the original payment method. If you wish to use a different payment method, please contact us at contact@lunexil.com to arrange this.
  • The currency applicable to this policy is GBP (British Pound Sterling).

If you have not received your refund within the expected timeframe, please contact us at hcontact@lunexil.com.

Replacement of a Defective or Incorrect Item

If you receive an incorrect or defective product, we apologize for the inconvenience. To resolve this, please contact us at contact@lunexil.com and provide the following information:

  • Your order number.
  • A description of the issue.
  • Photos or videos attached.

Return Method and Fees

Returns must be sent by mail.

Customers are responsible for generating and providing their own return shipping label.

Return Fees: Return shipping costs must be covered by the customer.

Verification of Shipping Address

Please ensure the shipping address you provide is accurate. If you notice any errors, contact us immediately at contact@lunexil.com to request corrections.

Note: We are not responsible for errors in the shipping address provided by the customer or for packages that cannot be delivered due to incorrect or inaccessible addresses. If a package is returned to us, you may choose either a refund or reshipment.

Contact : 

Email: contact@lunexil.com 

Phone: +447453103699

Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed