Privacy policy
Last updated: March 29, 2025
This Privacy Policy explains how Lunexil (referred to as the "Site", "we", "us", or "our") collects, uses, and shares your personal data when you visit or use Lunexil.com (the "Site"), use our services, make purchases, or otherwise communicate with us regarding the Site (collectively, the "Services"). For this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, visitor, or any individual whose data we have collected under this policy.
Please review this Privacy Policy carefully.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updated versions will be posted on the Site with an updated "Last updated" date and any other steps required by law.
How We Collect and Use Your Personal Information
To deliver the Services, we gather personal information about you from various sources as outlined below. The type and use of information depend on how you interact with us.
Beyond the specific uses described below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and those of our users or others.
Types of Personal Information Collected
The personal information we collect depends on your interactions with our Site and Services. "Personal information" means data that identifies, relates to, describes, or can be linked to you. The following sections detail the categories and specific types of personal information collected.
Information You Provide Directly
Information you submit directly through our Services may include:
- Contact details: your name, address, phone number, and email.
- Order details: your name, billing and shipping addresses, payment confirmation, email, and phone number.
- Account information: username, password, security questions, and other account security data.
- Customer support details: information you include in communications with us, such as messages sent via the Services.
Certain Service features may require you to provide specific information. You may choose not to provide it, but this may limit your ability to use those features.
Information About Your Usage
We may automatically collect data about your interactions with the Services ("Usage Data") using cookies, pixels, and similar tools ("Cookies"). Usage Data can include device and browser details, network connection information, your IP address, and other interaction data.
Information from Third Parties
We may also receive information about you from third parties, such as vendors and service providers acting on our behalf, including:
- Companies supporting our Site and Services, like Shopify.
- Payment processors who collect payment details (e.g., bank account, card info, billing address) to process your orders and fulfill our contract with you.
- When you visit our Site, open or click emails, or interact with our Services or ads, we or our partners may collect information via tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.
We handle any third-party information in accordance with this Privacy Policy. See also the section Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your data to fulfill our contract with you, including processing payments, fulfilling orders, sending account or transaction notifications, managing your account, arranging shipping, handling returns or exchanges, and related functions. We may also enhance your shopping experience by enabling Shopify to link your account with other Shopify services you may use, with Shopify processing your data per their Privacy and Consumer Privacy Policies.
- Marketing and Advertising: We may use your data to send marketing, advertising, and promotional communications via email, text, or mail, and to display ads tailored to you on our Site and others. For EEA residents, this is based on our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention: We use your data to detect and respond to potential fraud or malicious activity. If you register an account, you are responsible for keeping your credentials secure. Please do not share your login details. Contact us immediately if you suspect your account is compromised. For EEA residents, this use is based on our legitimate interest in securing the website under Art. 6 (1) (f) GDPR.
- Communication and Service Improvement: We use your data to provide customer support and enhance our Services, based on our legitimate interest to respond effectively and maintain our relationship with you, per Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For details on Cookies related to Shopify, see https://www.shopify.com/legal/cookies. Cookies help us operate and improve the Site and Services (e.g., remembering preferences), run analytics to understand user interaction (legitimate interest), and may be used by third parties and service providers to tailor services, products, and advertising on our Site and others.
Most browsers accept Cookies by default, but you can adjust your browser settings to remove or block them. Be aware that blocking Cookies may impair your experience and cause some Services or features to malfunction or become unavailable. Blocking Cookies may not fully prevent information sharing with third parties like advertising partners.
How We Share Personal Information
We may disclose your personal information to third parties under certain circumstances, including:
- Vendors or third parties providing services on our behalf (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping).
- Business and marketing partners for service delivery and advertising, who use your data per their own privacy policies.
- When you request or consent to sharing, such as for shipping products or via social media widgets or login integrations.
- Our affiliates or corporate group members, for legitimate business purposes.
- During business transactions like mergers or bankruptcy, to comply with legal obligations, enforce terms of service, and protect the Services and rights of users or others.
We share the following categories of personal and sensitive information as described in "How We Collect and Use Your Personal Information" and "How We Share Personal Information":
| Category | Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we may share personal data for advertising and marketing purposes as described.
Third Party Websites and Links
Our Site may link to third-party websites or platforms. If you follow these links, please review their privacy and security policies. We do not guarantee or take responsibility for their privacy or security, or the accuracy or reliability of their content. Information you share on public or semi-public platforms, including third-party social networks, may be visible to others and used without limitation by us or third parties. Including such links does not imply endorsement of their content or operators, except as disclosed on the Services.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected your child's data, please contact us using the details below to request deletion.
As of this Privacy Policy's effective date, we do not have actual knowledge of "sharing" or "selling" personal information of individuals under 16 years old as defined by applicable laws.
Security and Data Retention
No security system is perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure during transmission. We recommend avoiding sending sensitive data over insecure channels.
Retention of your personal data depends on factors such as maintaining your account, providing Services, complying with laws, resolving disputes, or enforcing contracts and policies.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal data. These rights are not absolute, may apply only in specific situations, and we may decline requests as allowed by law.
- Access / Know: Request access to personal data we hold about you, including how we use and share it.
- Delete: Request deletion of your personal data.
- Correct: Request correction of inaccurate personal data.
- Portability: Request a copy of your data and transfer it to a third party, subject to conditions.
- Opt-out of Sale, Sharing, or Targeted Advertising: Direct us not to "sell" or "share" your data or opt out of targeted advertising processing. If you visit our Site with the Global Privacy Control opt-out signal enabled, we will treat this as an opt-out for your device and browser.
- Restrict Processing: Request that we stop or limit processing your data.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- Appeal: Appeal if we decline your request by replying to our denial.
- Manage Communication Preferences: Opt out of promotional emails anytime via unsubscribe links. We may still send non-promotional emails related to your account or orders.
You can exercise these rights via options on our Site or by contacting us as below.
We will not discriminate against you for exercising your rights. We may need to verify your identity before responding. You may authorize an agent to act on your behalf, who must provide proof of authorization. We will respond promptly as required by law.
Complaints
If you have concerns about our data processing, contact us using the details below. If unsatisfied with our response, depending on your location, you may appeal or file a complaint with your local data protection authority. For the EEA, a list of authorities is available here.
International Users
Your personal data may be transferred, stored, and processed outside your country by our staff and third-party providers.
If transferring data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or UK equivalent contracts, unless the destination country provides an adequate protection level.
Contact :
Contact Page: Get in touch
Email: contact@lunexil.com
Phone: +447453103699
Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed
We aim to respond to all emails and inquiries within 1–2 days.